Shipping Solutions Support
We’re Here to Help!


At Shipping Solutions, we take pride in providing the highest quality of support—both before and after you invest in our software.

We want to make it as easy as possible for you to get the help you need:

  • Search the Help Desk archives for answers to your tech support issues.
  • Call us at 1-651-905-1727 for free phone support. Even if we’re not able to take your call immediately, leave us a message and we’ll try to call you back within two business hours. Usually we respond much, much faster!
  • Send us an email at help@shipsolutions.com. Again, we’ll try to respond within two business hours if not sooner.
  • Visit our Frequently Asked Questions (FAQ) page. You’ll find solutions to many of the most commonly experienced problems.
  • Do you want to know how current your version of Shipping Solutions is? Visit our Release History page.

Shipping Solutions AES Codes Update
(Last Updated 2/21/2008)

Before you run any update to Shipping Solutions, we STRONGLY recommend you first back up your Shipping Solutions data file (SSDATA.MDB)!

Get the latest AES Codes for Shipping Solutions:

  1. Click on the Download Now link below.
  2. When the File Download window opens, click the Save button.
  3. From the Save As window, choose a location to save the file. We recommend c:\Program Files\SSProfessional\database. (Shipping Solutions Classic users can save the file in c:\Program Files\SSClassic\database.) Once you've entered the correct folder, click the Save button.
  4. From Shipping Solutions, make sure you are on the Update AES Data screen in the Tools Menu. Click on the Run Update button.
  5. From the Save As window, navigate to the folder in which you saved the AES update file. Click on the file “aescodeupdate” (it also may be displayed as “aescodeupdate.mdb”) and then click the Save button.
  6. Once the file has been successfully saved, you'll see an Update Complete message. Click the OK button, and you're ready to continue using Shipping Solutions with the latest AES codes.

Download Now

E-Mail Your Export Documents

Shipping Solutions Professional allows you to email your export documents in a Microsoft Snapshot format that any recipient can view on screen and print using Microsoft's free Snapshot Viewer. Click here to download the free viewer now.


 
Technical Support


Call us at
1-651-905-1727

Send us an Email

Visit out FAQ Page

Visit our Release
History Page


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PO Box 22267 • Eagan, MN 55122 • PH: 651-905-1727 • FX: 651-905-1827 • E-Mail: info@shipsolutions.com