Open Date	TN	Category	Description
5/2/2008	356	Export Forms	SPECIAL INSTRUCTIONS - Commercial Invoice Screen under Special Instructions I put who the customs broker is which I have in drop down menu. If I need to add say - Sample - `Value for customs purposes only` I have to type this in once I pick the customs broker from the drp down menu. Is there a way I could maybe highlight and maybe attach this?
3/28/2008	351	Databases	Error Printing Report - When I try to print anything I get Error Printing Report: Undefined function `nz` in expression. What does that mean, and how can it be fixed? I need to be able to print from this program!
3/18/2008	350	Export Forms	Unit Price Rounds Up on Customs Invoice - When I enter a piece price, the piece price will round and the rounded piece price will show on the paperwork. However, the total price of that piece price will show the original total, W/O the rounding. Example: piece price is entered as 0.615, but on the paperwork it will round to 0.62. However, the total $ for this line will use the calculation of 0.615 for the total. So, the total is correct for each line, but the piece price may be a 1/2 cent more. Is there a way to adjust the rounding feature in Shipping Solutions? (or turn it off) I went in to EZ Start go to the Commercial Invoice screen. Clicked the customize button and change the unit price digits to 3; however, on the Canadian Customs Invoice the unit price is rounded up to two decimal places. Is there anything else I can do to correct this? Thank you!
3/18/2008	349	Export Forms	Rounding Issues in Shipping Solutions - When I enter a piece price, the piece price will round and the rounded piece price will show on the paperwork. However, the total price of that piece price will show the original total, W/O the rounding. Example: piece price is entered as 0.615, but on the paperwork it will round to 0.62. However, the total $ for this line will use the calculation of 0.615 for the total. So, the total is correct for each line, but the piece price may be a 1/2 cent more. Is there a way to adjust the rounding feature in Shipping Solutions? (or turn it off)
1/7/2008	341	Printing	Trying to e-mail proforma invoice. - Receive error: ACG PDF and Mail Library The Win2PDF printer was not chosen. If Win2PDF is not installed, then please install it or choose another PDF creation engine. Tried using another PDF engine, don`t know where/how to install Win2PDF.
12/27/2007	340	Databases	Schedule B Global Change - If/When a Schedule B number changes, is there a `global find and replace` tool or feature?
9/20/2007	332	Printing	error when printing - When a particular user prints a proforma invoice she gets a MS Access error: Event Type: Error Event Source: Microsoft Office 10 Event Category: None Event ID: 1000 Date: 9/20/2007 Time: 10:08:37 AM User: N/A Computer: LIZSANDRAL Description: Faulting application msaccess.exe, version 10.0.2627.1, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b. This happens with any printer we choose. we are using version 7.31. SS closes after the error is displayed.
6/12/2007	328	Integration Utility	Data Integration Error - I have created header and detail files from my ERP system to import into SS. Created pipe delimited files. I have completed the file mappings. When I run the integration utility - I get the error `Include on SED Y - Data type conversion error`. According to the documentation this is a Y/N 1 character field. My file has `Y` in the field to be imported into the include on SED field. What would be the problem here? Thanks.
6/12/2007	327	Printing	Unable to print completed forms and form not saved - Just upgraded from 6.03a to 7.30, now we are unable to print forms. Each time we print, the program tells us `No Record`. Also, does not save information to the record for each form completed.
6/7/2007	325	Other	Issues Reloading Software - We have a pc that was loaded with Shipping Solutions Professional 7.21 that needed to be wiped and reformatted (unrelated to SS). Anyway, we need to reload the software. I have the install for SS Professional 7.03 and also update folders for 7.04, 7.10, 7.11, 7.20, and 7.21. What is the process I should follow to get the software reloaded for the user so that they are on SS Professional 7.21.
3/20/2007	313	Export Forms	ISRAEL CERTIFICATE OF ORGIN - I ran the Israel Certificate of Orgin and their is no heading saying it is a certificate of orgin and also no phrase.
3/7/2007	311	Other	INVOICE IN EUROS - We need to invoice our customer in Euros. Is there a way to show Euros on each line item? Also, is there a way not to show USD only Euros
1/30/2007	308	Export Forms	Entering dates in the right field - I cannot find the correct spot to enter the date so that it will print on the SLI form. It always reads `ERROR` Where do I enter that detail.
1/12/2007	306	Databases	CAFTA CERT OF ORIGIN - Does the upgrade or any former releases allow you to complete / print a CAFTA certificate of origin? (central america trade agreement) Please let me know.
12/20/2006	304	Integration Utility	QuickBooks Integration Problem - I have attempted to integrate Shipping Solutions software with our QuickBooks Enterprise 7.0 accounting. There does not seem to be enough explanation in the help files to complete the process. A call would be appreciated.
11/9/2006	303	Integration Utility	Field mapping - I installed the newest version of shipping solutions and I had to remap all of the fields for the header and details. Is there a way to preserve the mapped fields? I have to install the new version on several pc`s and this is very time consuming. Thanks, Sue Clifton
10/16/2006	300	Databases	Consolidating error message - When trying to consolidate shipments, I receive `3078 database engine inspection table_invoice_consolidation error cannot find the input table or query tbl_invoice_consolidation` I have checked my path and it is correct, and I have run the attach and the update utility tools. What can I do to fix this problem?
9/20/2006	296	Databases	Importing - We are looking into purchasing your prgram but we wanted to know if it will work with our system APPX. How hard is it to upload our system information into the program?
8/30/2006	293	Databases	Other users cannot see information - We have Network Version 6.20 for (4) users and the program has been loaded onto (4) different computers. I have been storing the consignees, products, etc. and using the program. Now the other (3) users are learning it and none of the information I have entered is available to them. I understood when it was sold to us that all (4) users would be using (1) database of information. What do we need to do to correct this?
8/23/2006	292	Other	error exiting program on locked down environmnet - Are there certain folders that a user has to have rights to in order to close the program with out errors. We operate in a locked down xp environment and it says to log into the machine with an admininstrator account.
8/15/2006	291	Reports	Error - Receive this error when looking up do not ship list: msxml4.dll error `80070005` Access is denied. /ssnexlinks/xmlhttpnexlinks_ver82.asp, line 58
7/24/2006	290	Databases	Upgrading to latest version - In attempting to upgrade our Shipping Solutions to the latest version we have encountered the following error message: “Shipping Solutions cannot open this file. The file is located outside your intranet or on an untrusted site. Shipping Solutions will not open this file due to potential security problem, To open the file copy it to your machine or an accessible network location.” Shipping Solutions now locks us out with this message.
7/7/2006	289	Databases	Country Code List - I do not see Scotland in the country code list?
6/19/2006	285	Databases	Inserting personal logos - What size does the logo have to be? I have a .jpeg file and all I am getting displayed is a small protion of the logo.
6/15/2006	284	Other	Need list of abreviations of Countries - I am sending a shipment to Japan - and do not know the country code to enter. Is there a listing of country abbreviations that I can use for this and other `new` countries we will ship to.
6/5/2006	283	Export Forms	Error Message - When trying to print the commercial invoice we receive the following error: Microsoft Access Error Opening Report Assigning Field Labels: Shipping Solutions can`t find the field `lbl_USD` referred to in your expression.
5/11/2006	280	Email	How to email from Shipping Solutions - I would like to by email the shipping solutions and all the other documents? How can that be done? Thanks, Alicia
3/16/2006	269	Other	Security with SS Pro - We are just starting to use SSpro Network 4 user license. Is there any way to lock certain users out of `master table` data such as Products, Consignees etc... We would like if possible to limit what the user can do.
3/7/2006	268	Other	Screening results not displaying - A customer reported that she was running a restricted party screening and after submitting her request no results are displayed even though the bottom left corner said `done`.
2/28/2006	267	Other	Installing Shipping Solutions on a Citrix Server - How do I install Shipping Solutions on a Citrix server?
2/23/2006	265	Other	Consolidation Canadian Invoice - The Canadian Invoice is not consolidating the prices. The price consolidates on the Commercial invoice but not on the Canadian Invoice.
2/1/2006	261	Other	Upgrade ver7.10 to ver7.20 - I have unsuccessfully been trying to upgrade ver 7.10 to ver7.20. I am getting the exact same error message as in ticket #241: `Microsoft Access cannot open this file. This file is located outside your intranet or on an untrusted site. Shipping Solutions will not open the file due to potential security problems. To open the file, copy it to your computer or an accessible network location.` I have followed the same resolution process by adding *.shipsolutions.com to the Local Intranet Sites but I am getting the same error. What other resolutions can I try. I am runnning XPSP2. Please help. Thanks
1/25/2006	260	Databases	Adding a addr3 field - Some consignee addresses are so long that a 3rd address field is needed. Will you be adding an extra field in the future?
1/24/2006	259	Other	user guide - Is there a way that I can download a user guide for shipping solutions professional??
1/3/2006	253	Importing Data	Trying to Import Database - When trying to import a database from MS Access, I get the following error message: Error on import. Error number 13: type mismatch What am I doing wrong?
12/16/2005	252	Reports	Cert of orig: Fld 8: Country: Width too small - It seems since updating AES codes (1st time), Country of Origin values on Certificate of Origin are upper case (ok), but many are too wide for the report field. e.g. for Taiwan: `AN
12/8/2005	249	Printing	DG page 2 - Hello, We just tried to preview and print a page 2 of 2 in the Dangerous Goods form because our entries on the form went beyond the printing area on Page 1 and we could not fingure out how we are suppose to do this.
11/10/2005	243	Other	Export Compliance Module Gets Security Warning - Whenever I try to run the Export Compliance Module in Shipping Solutions Professional, Microsoft Internet Explorer opens with a yellow information bar pops up with the warning: `To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options...`
11/10/2005	242	Export Forms	Weight on SLI - The gross weight is the weight shown on the SLI, but the column heading is net weight.
11/8/2005	241	Other	Error Installing Shipping Solutions Upgrade - After downloading and installing a Shipping Solutions Professional upgrade from the Annual Maintenance Program (AMP) website, I get the following error message when I try to restart Shipping Solutions Professional: Microsoft Access cannot open this file. This file is located outside your intranet or on an untrusted site. Shipping Solutions will not open the file due to potential security problems. To open the file, copy it to your computer or an accessible network location.
11/3/2005	239	Export Forms	AUSFTA - Are you familiar with the Australia US Free Trade Agreement. Do you have plans to have this form on upgraded Shipping Solutions?
10/13/2005	235	Export Forms	need more decimal places on unit price - Our pricing is sometimes extended to more than two decimal places, software will allow me to use more than two but when forms print, ie SED`s and Canadian invoices, unit price is truncated to two decimal places. Invoice total is always correct, but customs is having a problems with forms. Any way to change the number of places on forms?
10/11/2005	232	Export Forms	Phone # on invoice - On the invoice under exporter our phone & fax number do not show up on the invoice - it is in the database. What needs to be done to have this there.
10/7/2005	231	EZ Start	COUNTRY OF ORIGIN - The `Country of Origin` is not printing on my Commercial Invoice. It is on my Product Info screen and I also have the Box Checked in the Commercial Invoice Screen under`Customize` Please advise
10/7/2005	230	Databases	Forwarders - We map over the data from our business system for each customer order. Can you tell me if there is a way to tie the customer and appropriate forwarder togther in Shipping Solutions?
10/6/2005	229	Databases	Schedule B Information - Where do we maintain the Schedule B number and description for that number
10/5/2005	228	Databases	phrases - Is there any way you can enter more than one phrase code on any given screen? Example: Commercial Invoice Special Instructions, could you type `DOC Anti-Diversion Clause`;`certificate of origin` ? So both would show up on the page? Please let me know. Thanks,
9/26/2005	226	Importing Data	Notes on SED form - Trying to put in a msg. on our SED from but don`t know where to enter this at. I would like to note Inland Freight Charges on Freight Prepaid necessarily in the box at the bottom to your right of the SED form. Thank you for your help.
9/20/2005	225	Email	Question using Email - Is there a way you can confirm thay your Email went thru to customer?
8/24/2005	222	Databases	Page Setup - When printing the Shipper`s Export Declaration option it prints out on an 11x17 paper I changed the page setup to the following top 576 bottom 576 left 576 right 576 and it still prints out on an 11x17 paper I recheck the settings and they haven`t changed how can I get this to print on an standard letter paper. I have tried different settings and even after selecting the save settings closed the program and then reopened it. A little more background is the the printers that I have tried printing on and the main printer that the information needs to print to are as follows: A Ricoh 2035esp this is the main printer for this software I have tried it on the following printers an HP 8100 and I could get it to print on letter size paper an Ricoh 2238C and it will only print 11x17 on the Ricoh 2035esp it will only print 11x17
8/18/2005	221	Printing	Error - No Current Record - We are receiving an error `No Current Record` when printing documents. I saw some articles regarding this error in the knowledge base but none seemed to match exactly our problem. Since this software uses Access databases, is it possible that installing different versions of Microsoft Access could affect Shipping Solutions or the database that it uses? What else could cause this error when printing?
8/12/2005	220	Databases	PRINTING - We have Vers.7.11 When I change number of copies to print I still only get 1 copy
8/10/2005	218	Printing	trouble printing Certificate of Origin - I have version 7.11, updated by our MIS people, who had to consult with your support in order to update properly. I have started new shipment, entered data and tried to print certificate of Origin-got message `Error Printing Report. The OpenReport action was canceled` . I was able to print other documents I needed, by the way while this software is good in what it does, it is also worst in updating(it is only one I need to call MIS to update)
7/13/2005	216	Export Forms	displaying credit amounts (negative numbers) - On the commercial invoice, when we enter a negative number into a fees field (such as Other Charges), the leading minus sign is replaced with parentheses around the number. Is there a way to prevent this from happening? Instead of (9,250), we want -9,250.
7/12/2005	215	Printing	Page setup delay - When I click on the Page Setup button to print to a non-default printer, I am getting long delays. Up to 3-4 minutes or so. I am using version 7.11. Otherwise network access is very fast. This just started when I installed a new networked printer on a co-workers machine. That new printer is set as default. Thanks
7/7/2005	214	Other	DETERMINING THE ORIGIN OF GOODS FOR NAFTA - WHERE DO I FIND OUT HOW TO DETERMINE WHETHER OR NOT OUR GOODS QUALIFY UNDER THE ORIGIN OF GOODS FOR NAFTA? DO I NEED TO GET SOME SORT OF BINDING RULING? pLEASE ADVISE. THANKS
6/23/2005	212	Email	Different Plants - If I am shiping products from 3 diffrenet plants, what address do I put in box 3. Or do I have to make 3 seperate NAFTA`s.
5/26/2005	211	Printing	Not Restricted Form - I am still having problems lining up the information on this form in the lower right hand area. This is the closest I have gotten..I have the top set at 700, Bottom set at 700, Left set at 600 and right at Zero. It is still to high.
5/23/2005	210	Databases	User couldn't see shipments imported by other user - The ssdata.mdb is located on a shared drive using a unc connection. When one user imported a shipment, the other user was not able to see that shipment. We had the user who could not see the newly imported shipment re-attach the database and then they were able to see the shipment Any ideas as to why this is happening?
5/20/2005	209	Export Forms	CANADIAN INVOICE - My Canadian Customs Broker is telling me that I need to put `originator` (box 20) but I do not find where I input this information. Also, on the Misc sect for Section 8 does not let you type enough information. Is there any way this field can be changed to be indefinite characters?
5/20/2005	208	EZ Start	Multiple Errors - A lady was having trouble with Shipping Solutions ever since we installed Professional 7.11 on her system. She gets the following error when attempting to add a new shipment. The expression On Click you entered as the event propert setting produced the following error:. *The expression may not result in the name of a macro, the name of a user-defined function, or [Event Procedure]. *There may have been an error evaluating the function, event, or macro. I do not use this software so I am unfamiliar with what she was trying to accomplish. I installed the software on my pc and recieved the same error. I have checked permissions on the database and on the server where it is stored and they are correct.
5/3/2005	206	Databases	SAVING DOCS - CAN YOU SAVE EXPORT DOCS TO A CD OR DISK? IF SO, HOW!
4/14/2005	202	Databases	Font Size - When I print the Commercial Invoice the consignee box is not large enough for my complete Mexico address (including the RFC# or Tax ID#) is there a way to change the font size or increase the size of that box?
4/11/2005	201	Printing	PRINTING ERROR - I am trying to print a packing list. I get an error window that pops up: Microsoft Access: error printing the openreport action was cancelled. Can you please help? all of the other reports print fine. Thanks,
2/22/2005	198	EZ Start	Reset Shipment Numbers - I need to reset the shipment numbers, or push them ahead somehow. My predecessor decided to use the `200` series for international shipments, but now that my domestic shipments have reached the `200` series, its necessary to change the number every time, which is a hassle, and possible duplication could occur.
2/10/2005	196	Other	Can't see task buttons - Icons at top of page show page setup only. I cannot get the others to appear, therefore, I cannot copy shipments or print shipments. I have uninstalled and reinstalled and it is still the same. Any assistance is appreciated.
1/24/2005	194	Other	Find pull down menu - I was wondering if when you click on the find button and search for a shipment, is there any way we can reverse the order of shipments listed? It is set for most current shipment to be on top of the list and as you pan down to the very first shipment entered. I have a need to be able to reverse the order of the shipping date to show the earlist shipments first on the list in a desending order. Perhaps when you do the next upgrade you can somehow activate each column and sort the order by column. if the header is for example invoice number, by clicking on the header bar you can arrange to see all invoice numbers in either a desending or asending order.
1/4/2005	191	Databases	No product database - There is no information in the product database. It has erased it from current and past shipments, and furthermore it no longer exists in the main database. How can I recover the data?
12/29/2004	189	Databases	Electronic signatrue - How do I add an electronic signature to the documnets?
12/28/2004	188	Tools	Problems Upgrading from v7.04 to v7.1 - I have run the `Run Version Update` to go from v7.04 to v7.1 after installing v7.1 on a new computer and it simply is not working, the system still lists v7.04 and the new features in v7.1 are not there. I`ve followed the instructions as listed in the AMP website. Any suggestions would be appreciated. Thank you. John R. Mooney
12/28/2004	187	Databases	Cannot Print SLIs - - We have 4 users of SSPro, just updated the 4th user today to 7.10 and applied the update in the TOOLS menu. User is able to print all forms except any of the SLIs. They get the following error message attempting to preview of print the form: There is an error: No current record The form then previews or prints blank. The other 3 users are now also experiencing this problem too.
12/21/2004	185	Other	NEED ASSISTANCE ON NAFTA CERTIFICATE - CAN YOU PLEASE TELL ME WHAT IS THE PREFERENCE CRITERION????? A, B, C D.......need this information asap must complete company nafta certificates thank you, joanne
12/7/2004	184	Databases	Consolidated Documents - When I combine orders does it not list on the Commercial Invoice or somewhere the multiple Invoice numbers, customer purchase order no`s, etc,, ? Also, when I am in loading containers it does not seem to remove items as selected.
12/3/2004	183	Export Forms	Canada Invoice - How do I get my weight information to appear in #16. on the Canada Customs Invoice. I have added the weight to the packing list and packed the container but it does not appear in 16.
11/18/2004	182	Other	Consolidation of orders - Please advise how we consolidate our shipments. Is there instructions on the website somewhere? We have the new version loaded and need to begin using this feature. Thanks - Rose
11/17/2004	179	Printing	TRYING TO PRINT DOC'S - I have entered data into all fields and try to print SED, but get message`There is an error. No current record`. when I go back to fields, NAFTA and canadian customs data entered has dissappeared and form prints blank with `#error` in transportation reference no., shipping weight, value and duly authorized officer` fields
11/16/2004	178	EZ Start	This recordset is not udatable - Getting a Runtime 3326 error`This Recordset is not Updatable` after I choose shipment and then click on the date
11/8/2004	176	Email	PDF FORMATS - Can any of the documents be converted to PDF instead of Snap shot?
11/8/2004	175	Email	EMAILING DOCUMENTS - IS THERE A WAY TO EMAIL MORE THAN ONE DOCUMENT AT A TIME?
10/26/2004	173	Databases	how to scroll through different shipments quickly - Is there a way to jump from shipment 2 to 200 without having to click through every shipment at the first screen after clicking on EZ Start?
10/25/2004	172	Email	Email Client - My company uses Goldmine as an email client. I seem to get errors when trying to send emails. Is there a way to set my email client to goldmine?
10/25/2004	170	Importing Data	Help with import External Data - I am importing information into the consignees database. There is a feild that is in the database by the name of Customer Acct No.. but this feild is not listed when you are mapping the feilds in the Import External Data part. How can I make this feild available?
10/19/2004	168	Databases	Cannot override Country - Hi, Just getting started in The Classics version and trying to enter customer info into Bill TO and Consignee databases. Customer is in Portugal but always changes to Azores. I will keep working with entering info but not sure if this will keep happening
10/18/2004	167	Printing	SED printing - I understand that the fixes for printing a consolidated SED and tray selection is to be fixed in v7.05. Any update as to when this will be available?
10/4/2004	165	Reports	Report Header/Footer? - We are running Shipping Solutions Classic 6 and we have need to send export documents to a few South American countries that are requesting forms be marked with Computer Generated on them. I know the report itself cannot be modified, but is there someway to add a header or footer to the report that might include such things?
9/22/2004	164	Databases	Harmonized Codes (schd b) - I have always understood that the Harmonized code should appear on the Canadian Invoice - is this true and if so how do we get the Harm no, to appear on the Canadian Invoice.
9/17/2004	163	Databases	Subscription Service - We have had Shipping Solutions software and our on-line compliance is about to terminate. What is the price of the yearly compliance module? Also, I have forgotten the password! We are currently implementing a new compliance program and we will need to use the on-line portion of the software.
9/15/2004	162	Databases	FREIGHT FORWARDER - I have completed freight forwarder information in database. Now, how do I choose this information? and where does it print on my paperwork.
9/13/2004	160	Reports	SED report - Our Export documentation specialists add the marks, number of packages and other identification to the SED. According to the US Census Bureau for 7525-V, this information should be included. Can a free form field be added to the SED so we can add this information or where do we enter this info.
9/10/2004	159	Databases	Ticket # 158 - SED - My problem is not resolved based on your response. Is SED field (23) manual? My forwarders info is showing on the EZ start contact screen but it is not maping it over to the SED
9/10/2004	158	Databases	SED - Does the D/F or M (21)field have to be completed before it will fill in the Qty. schd B units field (23). Also, why does it not show my forwarding agent if I loaded it on the contacts side
9/10/2004	157	Databases	Export carrier/Forwarder - Is the Export Carrier (on invoice) different from the Forwarder information. Is the carrier field required on the Invoice.
9/10/2004	156	Databases	DATE FIELD - Why does the date show different on the packing list & Invoice Inv. shows 9/10/04 Packing list shows 10/09/04 Also, can `todays` date be set as a default so you don`t have to add each time?
9/9/2004	155	Email	Signature for e-mailing documents - How do you add your signature for the doccuments that we e-mail?
9/9/2004	154	Printing	Bill to name and address not printing - The bill to name and address is not printing on our invoice or packing slips when they print out it says sold to not bill to did we change something and not know it.
9/3/2004	151	Other	Shipping Solutions Upgrade from 5.2 to 7.0 - Installing Shipping Solutions for a user who received a new pc and I need get her up to version 7.0 professional. I have Shipping Solutions 2000 (5.2) installed right now and I have updates but they say to extract files to the SSProfessional folder. I don`t have this folder because I don`t know how to upgrade to pro.
8/13/2004	148	Importing Data	Import Email Shipment Screen - Running vers. 703a of SS Pro. On p. 86 of the manual, the `Import Email Shipment Screen,` Step 2 says `Click on the `Import Emailed Shipment File` button. Where, exactly, is this button?
8/2/2004	147	Other	Consolidating Shipments - Every week we ship several consolidation shipments.We would like to list several purchase orders (with all details)into one shipment. Please advise how this is done. Thank you
8/2/2004	146	Databases	Nafta/Importer Field - How do we populate the Importer box on the Nafta Cert. we are pulling the Bill/Sold to address from our business system - so shouldn`t that populate that field? Thanks
7/26/2004	144	Other	Weights - I want to have the net weight of each part print on my Commercial Invoice and/or packing list. How is this done.
7/21/2004	143	Databases	Abbrevations - Do you have the abbrevations for each of the countries?
6/16/2004	141	Other	Schedule B code decimal place - My `schedule B digits` are set at 6. Regardless of this, my schedule B code consistently defaults to, and prints as, either 3.9.07.99, or 39.07..9 It`s supposed to be 3907.99. I`ve changed the digit setting, tried to forgo a decimal and tried manually entering my decimal to no avail. Please help!
6/11/2004	140	Printing	SED trying to print on 8 1/2 - When trying to print the SED,it appears to be trying to print on 8 1/2` by 14` paper. How do I change to 8 1/2` by 11`?
6/1/2004	138	Importing Data	Question Regarding Conversion of 2 DataBases - I have two stand alone versions of SS2000. I have purchased SS Classic (6.0)with four licenses. I need to merge / convert the two data bases onto one database that will be useable by all.
5/28/2004	134	Printing	Error Printing Report - When I try to view or print a packing Slip, I get the message `Error Printing Report: The OpenReport action was cancelled.` What does this mean? It also locks up the program and will not allow me to do anything. I have to CTRL,ALT, Delete to exit.
5/20/2004	133	Printing	errors when trying to print - How do I set up my documents to print on our network printer I have tried to set these up and only get errors
5/12/2004	131	Reports	Shippers Letter of Instruction Detail - Is there a way to alter the Shippers Letter of Instruction to include the Rates column on the end beside the Measuresments. Generally speaking, is there any way to alter the format of a report/form.
4/30/2004	129	Databases	Restricted Party Screening - How often are the SDN & DPL lists updated? There was an update on 4/29/04 of the SDN, and when we checked the database under Compliance Screening, the names do not appear. Also checked names that were added to SDN on 4/15/04.
4/29/2004	128	Importing Data	Very Disappointed with Conversion - During our conversion to the newest version of shipping solutions classic, we successfully converted all the master file information, but as you indicated in one of your Help Desk responses, there was no utility to convert the shipment history. This create an enormous amount of extra data entry work for our shipping folks. We typically open a previous shipment change a couple of minor pieces of information and generate the necessary paperwork. Why can`t you provide a routine to export the old shipment database information into delimited text files and then import the data from those text files into the new version?
4/23/2004	127	Databases	shipment history - I`ve just converted to version 6.04 from 4.11 and I can`t view my shipment history. All the other data converted fine. Do I have to view my shipment history records on the old version 4.11 while starting fresh in the current version? Doesn`t the shipment history import as well?
4/21/2004	126	Export Forms	Multiple Invoice for One Shipment - We`ve just started using SSProfessional. Our domestic invoices are split up by product family, i.e. separate invoices for different products. How can we get separate invoices for a given shipment with SSProfessional?
3/31/2004	125	Email	Brought for E-mail usage - receive shipping solutions classic 6.4 upgrade. No E-mail usage.
3/24/2004	122	Importing Data	Importing Product Data - What format should the Schedule B/HTS Code have in the delimited text file for proper importation into Shipping Solutions? Should it contain 12 digits, Example: 8428.39.0000 or 10 digits, Example: 8428390000?
3/23/2004	121	Reports	Canada Customs Invoice - Q1) When printing a 1-page or even multiple-page CCI, the block containing `No. of pgs` located to the right of block 22 is blank. Q2) Why doesn`t the Vendor (Name and Address)print on additional CCI Attachments?
3/18/2004	120	Printing	Not Restricted Form - I cannot get the bottom right hand corner to print lower on the Laser Forms. Please tell me how to adjust this. Thanks.
3/11/2004	119	Email	Emailing your Documents to a Customer - In the manual on page 29 it says to view and print the document your recipient will need the Snapshot Viewer that is installed as part of Microsoft Office 2000 or can be downloaded free from the Shipping Solutions web page www.shipsolutions.com/services/services.asp I don`t see where you can downlaod it.
3/11/2004	118	Printing	Unable to get report to print to specific printer - In version 7.04, We can not get the SED report to print to a specific printer. It always prints to the user default printer. Using Page Setup / Change Report Print Options, we select the Shipper`s Export Declaration report. We change the Printer to a printer other than our default printer. The SED report still prints on the default printer.
2/24/2004	117	EZ Start	How Does User Type Num Cartons for CCI - I`m working with our traffic clerk implementing SSProfessional. In Shipping Solutions 2000 - Product Information entry screen, there is a box to enter the number of packages and the type of package. This information appears on the detail line of the CCI. In the new SSProfessional, this data entry possibility is NOT on the Product Information screen. I`m successfully importing this information through the Integration Utility, but for small, hand-typed orders, this is definitely a problem.
2/20/2004	116	Other	Re-installing SS Professional - We were having problems with the computer that this program was on. We had re-install ssprofessional but it is the 7.0 version and we had 7.4 how can I get these updates?
2/19/2004	115	Databases	DATABASES - I WENT INTO SHIPPING SOLUTIONS TODAY AND I SEEM TO HAVE LOST MY DATABASES. HOW DO I LOCATE THEM AND REATTACH THEM. I HAVE MONTHS OF DATA AND WOULD HATE TO START ALL OVER.
2/10/2004	114	Export Forms	Phrases - Okay, I am re-reading my book for about the 4th time. Yes, still trying to master this. I now trying to figure out how to use your custom invoice as a replacement to ours. Right now I am running into a problem with the phrases. I see on page 20 it says to cut and paste. I have tried two different ways of doing this. One from the phrase database, and then I set up our phrases on a word document. I could not get it to work either way. Figured I would ask you to be my second set of eyes, what I am I missing. Or is there another area you could point me to that will take the cut and paste so all of our notes will show on the invoice. Cyndi
2/6/2004	113	Printing	Canada Customs Invoice - When I have a multiple item shipment, the Canadian invoice mixes the items instead of appearing in the order that I typed them - it does not do this on the Commercial Invoice. On the Commercial invoice the items remain in the order that I typed them. Is there something I need to do to make sure that the items print out in the order that I typed them?
2/2/2004	112	Export Forms	CURRENCY CODE - CCURRENCY CODE IS NOT SHOWING UP ON COMMERCIAL INVOICE. EXAMPLE $2500. SHOULD BE $2500.USD
1/23/2004	111	Printing	Selecting printer tray - I just installed release V7.04 and according to the release info the user can select the printer tray. I cannot find where this is done. It is not under the page setup drop down menu. Some reports pull and print fine from the tray but others error the printer looking for the manual feed tray. Am I looking in the wrong place?
1/19/2004	110	Export Forms	STILL HAVING DG PROBLEMS AFTER 7.04 - I cannot enter anything into the DG page. The error says that there was a problem referencing a property or method of an object.
1/12/2004	107	EZ Start	how do i change screens? - How do I go from ez start menu back to the main menue without exiting the whole program??
1/9/2004	105	Printing	ERROR LOADING INVOICE PROPERTIES. - Itrying to view and print a commercial invoice but keep getting error messages due to `invalid use of null`. What does this mean. I can`t seem to find anything I did wrong. Thanks, Don
1/7/2004	104	Databases	Product Database - Just did a quick look, and unable to locate how to do it. But was wondering how can I run a print out of the items that I have in the product database. Still working on tweeking our information of what needs to be added. Appreciate any help you can offer. Cyndi
12/16/2003	102	Export Forms	SED Method of Transport - I can not find a place to enter method of transport.
12/3/2003	101	Printing	DG Format - I am having a problem lining up the print data on the DG to our laser DG forms. Specifically, the botton right with may name and date and title it too high and in the middle. How do I get them lower and to the right? I also used to have just XXXXX and now it says radioactive and non radioactive instead of just XXXXX is this right?
11/24/2003	100	Databases	Country of origin default - Is there a way in the Product Database screen to have the United States default to all new products added without having to type over U.S. virgin Islands every time?
11/18/2003	99	Other	Electronic Signature - Is there a way to add an electronic signature to any documents. I have some international customers that will accept this.
11/11/2003	98	Other	PROBLEM INSTALLING SS PRO - I have just recently tried to install our SS Pro software and after I install it... the message comes up `The expression On Open you entered as the event property setting produced the following error: Requested type library or wizard is not a VBA project`. * The expression may not result in the name of a macro, the name of a user-definition function, or (Event Prodecure). * There may have been an error evaluating the function, event, or macro.` What does this mean? I can`t even get into the software to use it. Please help me asap so we can get started using this software instead of the old shipping solutions 2000.
11/7/2003	97	Integration Utility	Details Show 0 Qty Entered Thru Integration Util. - When entering detail lines through the Integration Utililty, the quantity field on the SED (the form that changed recently) remains 0 - unless someone goes to EACH detail line and RETYPES the quantity. As we process large orders of 100 lines or more, this is not acceptable and makes the upgrade to SSProfessional to take advantage of the upgraded SED form senseless.
11/7/2003	96	Other	Inco Terms - What are the definitions of the Inco Terms? Does it matter which year I use? Thanks
11/4/2003	95	Printing	Incorrect Page Total CCI & NAFTA - For the same shipment, the CCI prints 6 pages and shows 9 pages in the No. of pgs box. The NAFTA Certificate prints 4 pages and shows 5. Both documents end well before the end of the last page and the printer setup/drivers are correctly installed.
11/3/2003	94	Export Forms	Incorrect Page Number listed on Nafta - Our sales personnel created a NAFTA certificate that consists of 4 pages, but when she prints it, it autopopulates the number of pages as being 5, instead of 4?? Also, when printing out the NAFTA, the E at the end of `SIGNATURE` is not printing out, but it appears to be either workstation or printer dependent because it doesn`t happen at all workstations. Any help you can offer would be appreciated. Thank you.
10/24/2003	92	EZ Start	Response to Ticket #90 - I understand that the blanket period can be entered on the NAFTA Certificate found on the EZ Start menu. I am wondering if it is possible to set a specific period as a default. This would eliminate the need to retype this information with each NAFTA Certificate. Any suggestions that you might have on this topic would be most appreciated!
10/23/2003	91	Reports	Default Values On NAFTA Certificate? - Is there a way to create default values for the following fields at the bottom of the NAFTA Certificate? => 11b., 11c., and 11d.
10/23/2003	90	Reports	Blanket Period Default Value - Is is possible, and if so how, to set a default Blanket Period on the NAFTA Certificate?
10/23/2003	89	Printing	Error Message: Problem Retrieving Printer Info - When you try to preview or to print an export form from Shipping Solutions, you receive the following error message: `There was a problem retrieving printer information for the [PrinterName] on [PortName]. The object may have been sent to a printer that is unavailable.`
10/14/2003	87	Databases	User Rights Error - When closing off system, I get the following message. `You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account.` I am an administrator on the system. Also, our head administrator tried loading under his login and it still did not do away with.
10/2/2003	84	Printing	Not getting correct # of copies - When trying to print output documents and changing the # of copies from 1, we are still only getting 1 copy. Why? Is something set up incorrectly? Thanks -
9/23/2003	82	EZ Start	Version 7.0.2 not printing information - I installed Version 7.0.2 this morning. Databases have been entered for Exporters, Importers, Ultimate Consignees, Products, phrases and then tried to print the forms for a shipment. The commercial invooice and proforma invoice and packing list print fine. The certificate of origin, NAFTA, Inland Bill of Lading, SED, and myabe others do not print any information in the forms. Trying over and over I find the information in the screens for those forms dissapears when changing to the screen for another form.
9/16/2003	81	Databases	Contact Information - I have a couple of questions: When I`m in the Nafta section of the shipment there is no information popping up for the Importer. Shouldn`t this be linked to the Consignee table? Also, the Certified By section of the Nafta, shouldn`t that be linked to the Exporter information already entered into the system? Why would these two differ from each other? Last, when I print out the Nafta it prints out the Importer information that`s on the main screen under the consignee info but doesn`t do the same for the certified by section. it`s a bit confusing and since it`s not doing the same for both issues it leads me to believe it`s a software problem...? any help on the matter would be greatly appreciated. regards, Erika
8/25/2003	78	Export Forms	Canada Customs Invoice - Our pricing is on a `per thousand` unit basis, and our units of measure are square inches, square feet, square meters, linear feet, linear meters, and impressions. Is there a way to get this information to print on the Canada customs invoice?
8/6/2003	75	Export Forms	Canada Customs Invoice - We`re trying to set up the Canada Customs Invoice form to reflect the information we currently type on carbon paper forms. Input from various customs brokers, customers, and forwarders has us include the freight terms, carrier name, custom`s broker name, and H.S number in the #8 space on the form. Is there a way to accomplish this available to us? We`re also having difficulty entering the full 10 digit H.S number.
8/5/2003	73	Email	Error message when emailing a form - When trying to email a form I get the message: The expression on click you entered as the event property setting produced the following error: invalid use of null.
7/28/2003	72	Databases	ENTERING NEW INFO. - I seem to be having trouble when entering new information into the databases. I have tried repeatedly to enter in a new product into the product database but when I return to the product info screen (and the select a product drop down menu) the info I entered is not available. Also I notice on the Commercial Invoice page when printed it does not have the Origination State or Country of Destination filled out, where can I find these two fields to input the correct data?
7/28/2003	71	Databases	Consignees/Exporters - 2000 SS the Consignees/Exporters were sorted or alphabitized by the Consignees/Exporters, how can I sort? Above was my first question. Without the Consignees/Exporters being sorted or alphabitized, it is difficult to find the Consingees/Exporters. We have several Consingees/Exporters that have different addresses. Do you have any suggestions?
7/18/2003	70	Export Forms	new user on new version - Can you please tell me how I am able to type in notes and have them show on the commercial invoice? Also please tell me what the 6th box (middle of top) on the commercial invoice was named? I have changed it and now want to change it back to the original.
7/18/2003	69	Printing	Extra comma appearing in addr - Using Shipping Solutions Pro. A comma prints on the third line under Intermediate Consignee on all forms when printing. I have not made any entry in that field and don`t see the comma on the screen. Please Advise, Ed Brassil
7/15/2003	66	Databases	Consignees/Exporter - 2000 SS the Consignees/Exporters were sorted or alphabitized by the Consignees/Exporters, how can I sort?
7/14/2003	65	Export Forms	Ex-Works Value and all other Fees - When doing the Commercial Invoice it doesn`t print out the Ex- Works and all the Inland Freight Fees, Handling, Consular, Ocean/Air , Insurance Fees. The old software had it. It`s alot clearer for customs when it is all listed and broken down.
6/30/2003	61	Importing Data	Error message when importing products - When trying to import products I receive the following error: `Error importing 3709. The search key was not found in any record. importing products.` A subsequen