By Prema Nakra, Ph.D. email
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International trade shows or trade fairs are an absolute
must for companies wishing to move ahead in the fiercely
competitive global market environment. In this article I
will discuss the importance of trade shows or trade fairs
for companies large and small who seek to compete effectively
in the current market environment.
Introduction
In the dynamic Chinese city of Shanghai, creating news
was near revolutionary during the period November 1st to
the 5th in 2006. During this time period four major trade
shows had been staged simultaneously. Approximately 704
companies from 26 countries flocked in to partake in this
revolution. The event was held at the Shanghai New International
Expo Center whereby as many as 39,875 visitors from 68 countries
passed through the turnstile to participate in this event.
The four events included: ENERGY ASIA, Factory Automation
ASIA, INTERKAMA ASIA and Metal Working. These four shows
were accompanied by an extensive supporting program featuring
multiple forums, lectures and seminars including the Seminar
of the Shanghai Association of Automation, the Forum on
Power Distribution Intelligence Technology, the China Metal
Working Summit, among many others.
The massive turnout of market leaders to meet clients face
to face at these events attests to the fact that international
trade shows are alive and well and their importance has
not diminished even as technology-based means of communication
have become more sophisticated and accessible. The success
of this event also demonstrates that trade shows or trade
fairs are an absolute must for companies wishing to move
ahead in the fiercely competitive global market environment.
Strategic Importance of Trade Shows and Trade Fairs
A typical trade show is an event at which manufacturers,
distributors and other vendors display their products or
describe their services to current and prospective customers,
suppliers, other business associates and the press. Often
a trade fair is the first communication step in the process
of export development for the small and medium-sized company.
Because of the strategic audience and the publicity provided
by the major trade fairs, firms use them to show off their
latest products and services. Many industries, firms and
investors are routinely showcasing their products at international
trade shows.
Trade shows and exhibitions provide a neutral location
for doing business. They bring together managers from different
departments in buyer organizations, which increases the
probability of meeting the decision makers and those influencing
the purchasing decision. Participation in these shows especially
helps businesses seeking to explore marketing opportunities
in another country, to make contact with paramount distributors,
to build formidable relationships as well as determine the
best way to market products in another country.
Trade fairs can be valuable not only for well established
firms for purposes of prestige, public image and introduction
of new products, but also for new firms that might not have
other readily available ways to expose their products to
the right audience. For new product announcements and demonstrations,
the trade fair is an ideal forum for display.
International trade fairs offer many advantages, and international
marketers are well advised to consider them when planning
promotional programs. A firm can test sales and determine
potential distributor reaction in the market before committing
itself. Potential distributors and licensees favor trade
fairs for the same reason. They can see a firm’s products
and observe the market reaction. In effect trade fairs are
used to buy and sell products, to develop and sign contracts,
and to arrange for international distributorships and agent
relationships.
Trade fairs are also used for CI (competitive intelligence);
to check on one another’s most recent developments.
In most surveys done at exhibitions, 30% to 40% of the respondents
cited market research—also known as CI or checking
out competitive products—as central to participation
and marketing. Attending a trade show enables company representatives
to learn a great deal about competitors’ technologies,
pricing and the depth of market penetration.
Several thousand international trade fairs occur annually
in more than 70 nations. Specialized fairs in individual
sectors such as computers, the automotive industry, fashion
and home furnishing regularly take place. Several hundred
fairs are held in Eastern Europe annually.
Government Support in Trade Fair Participation
Countries and governments are often involved in ensuring
that national and local companies are represented at important
fairs. The great appeal of these trade fairs is also embodied
in the presence of international pavilions organized by
industry associations and trade agencies from Germany, Switzerland,
Korea, the Czech Republic, Spain, America, Japan, China,
Taiwan and Spain. These international pavilions provide
a unique opportunity for visitors to see and compare innovative
products and services without having to travel the world.
Usually, the U.S. government shares in the cost of the
exhibits by sponsoring a national pavilion at the different
fairs. As a part of its international promotion activities,
the U.S. Department of Commerce sponsors trade fairs in
many cities around the world. The publication of the Department
of Commerce, Business America, has a periodic listing
of international trade fairs. Additionally there are trade
shows sponsored by local governments, in most countries.
African countries, for example, host more than 70 industry
specific trade shows.
Recommendations
When participating in such a fair, advance preparation
is crucial including contact initiation and translation
of material into the language of the host country. Planning
must begin 12 to 18 months in advance. If the decision is
made to attend trade fairs, the first step is to identify
those relevant to their products and services.
Select Wisely
Make sure the trade fair you attend is targeting visitors
who are likely prospects and potential customers. The firm
should include its subsidiaries, distributors and licensees
so that maximum value can be obtained by all of the firm’s
operations. To take full advantage of your participation
in the trade fair, it is important to not just attend the
show as an exhibitor but to plan additional events that
coincide with exhibiting at the trade show – e.g.
a technical seminar or a cocktail party held at the hotel
recommended for accommodation of exhibitors by the trade
show exhibitors. It is typical to use local distributors,
consultants and sales representatives to help with the logistics
of bridging local culture.
Make it Easy for Them to Find You
As an exhibitor you have to remember that time is very
precious, and you have to find ways to expose your offerings
to the potential buyers or distributors within a short period.
If you use a country-centric pavilion to exhibit your products,
it would be a lot easier for buyers to develop relationships
between the offerings from a specific country without roaming
about in the wilderness. In other words, if the exhibitors
from a country are clubbed together, it is a lot easier
for visitors to locate any country specific product under
one pavilion.
Calculate the Full Cost of Participation
Costs include renting space, dressing the exhibit, putting
up Customs bond, renting furniture and equipment for the
exhibit, hiring local people to assist and interpret, sending
executives to staff the booth, preparing supplemental promotional
material, and hosting activities to attract visitors to
the firm’s exhibits. These include direct mail, advertising,
PR activities and contingency plans.
Follow-Up
What happens after the trade show is just as important
as what happens at the trade show. Research indicates that
more than 80% of leads gathered at trade shows are never
followed up. One of the reasons for such a large number
of leads falling on the way side is lack of enough information.
Many of the leads have no substance. They are either just
cold business cards or the name of the person written on
a yellow pad.
To truly benefit from all the hard work that went into
planning the show, exhibitors must prepare a checklist of
information that must be collected about the visitors. It
is important to maintain a detailed record of visitors,
such as their business cards, list of products that interest
them, and whether or not you promised to call them or send
them additional information or samples of products.
Final Words
Trade shows are the most important vehicle for selling
products, reaching prospective customers, contacting and
evaluating potential agents and distributors, and marketing
in most countries. They have resided at the very center
of commerce in Europe for centuries. European trade shows
attract high-level decision makers who are not attending
just to get their latest products out but are in attendance
to buy.
In difficult economic times and/or political circumstances,
online trade shows become a useful but obviously less than
adequate substitute. An example is the world’s premier
mobile telephony event, 3GSM World Congress, which has nearly
1,000 marketers showcasing their latest mobile products,
services and solutions.
Finally, while in the U.S. trade shows are staffed by the
sales representatives and middle managers, at global trade
shows customers expect to meet the chief executive officer
(CEO) and other senior management. It is vitally important
that the CEO and the senior executives are visible at the
international trade shows to gauge the market opportunities
and to establish relationships with other vendors, potential
customers, alliance partners and distributors.