Shipping Solutions News
  June 2006
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In This Month's Newsletter:

Cross-Cultural Communications: Paralanguage and Body Language

Dealing With Discrepancies Under Letters of Credit

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Cross-Cultural Communications: Paralanguage and Body Language—Part 2

By Stan Klatka email | bio

In my last article, I introduced the concept of paralanguage and body language as key components of cross-cultural communications. Paralanguage refers to the sound, noise, pause, speech rate, pitch of voice, volume, tone, inflection, modulation, accent and accentuation, as well as silence, suspense and pause a person may use to enhance and direct his communication. Body language refers to facial expressions, gestures, position, and movement and their relation to communication.

Body posture and stance also communicate a lot. Standing while a superior or an older person is talking to you is common in the Far East. Sitting side by side with your superior while in his office is common in the American society. Remember, however, that most of the world is not equalitarian.

Treating everybody as equal in India, for example, will make you only equal to the lowest caste. Slouching in a chair is considered rude in many parts of the world. Putting your feet on a desk and showing the soles of the shoes is taken as an insult in almost any country.

There are body contact and non-contact societies. Most Americans do not like to touch much, especially within the same sex group. They also shake hands less than others, such as Europeans.

From the body touch point of view, cultures vary widely. The Chinese almost never touch or kiss in public. The Arabs touch and kiss quite a lot but within the same sex. It is fairly common to see Arab men walking hand in hand without any sexual connotation. By comparison with others, the Russians prefer a strong handshake.

Handshaking has been recently introduced to the Far East and can create confusion when it is used alongside the traditional bow. Handshaking is sometimes prolonged for the entire conversation in Africa, causing most Americans to feel very uneasy about it to the point of not being able to carry on a discussion. Shaking hands with a woman or, even worse, kissing her hand in the old European tradition would be an enormous blunder in the Middle East.

The “dictionary” of body languages can go on forever.

Physical attitude, walking, signs and gestures are also common communicators. The hasty pace of life in New York makes everybody rush as if there will be no tomorrow. By contrast, in some small cities in Latin America, people walk as if nothing needs to be done until manana. South Koreans do not smoke in front of their superiors, and if they do so, they smoke as if they were ashamed of it and would like to hide it.

Hand signs, gestures, and emblems translate extremely poorly and, unless their meaning is known, they should not be used. For instance, we know that the O.K. handsign is obscene in Latin America; however, the hitchhiking sign is scornful in the Middle East.

Perception and meaning reside in the perceiver and his culture. The “V’ (victory) sign is unknown in most of the world, and such emblems as the Swastika, David’s Star, the Semi-crescent, and the Communist Red Star only have significance for those who have come into contact with them. Nevertheless, using such symbols indiscriminately in the wrong place can be ruinous.

Superstition is also universal. One should not extend a hand with the fingers spread toward a person in Greece because it means “the five curses.” Looking persistently at somebody in the Middle East can be perceived as “the evil eye,” and to protect themselves people wear special amulets. Patting a child on the head is abhorred in the Far East, because in the popular beliefs of some people that gesture could stop the growth of the child.

Of course, the Americans are not superstitious; however, they knock on wood to drive away evil spirits, and they eliminate the 13th floor in high-rises. While certain cultures hide their superstitions, others are open about them. The Chinese, for example, would not sit 13 people around a table.

Many times, what we say will be forgotten. What will be remembered will be the total projection. In the end, others will perceive us not necessarily as we are, but as we act—such as strong, open, friendly, reliable, or otherwise. It is also important to make a good first impression, because we will never have a second chance to make it.


Dealing With Discrepancies Under Letters of Credit

By Chris Lidberg email | bio

Try as hard as you might, it is not uncommon to receive a call from your bank telling you that they have checked documents against your letter of credit (LC) and that discrepancies have been cited. If you’re an importer and you waive the discrepancy, either the payment process or the acceptance process will begin depending on the tenor of the draft.

Before unleashing that process, you may want to check with a number of people before waiving any discrepancies to make sure that everything will be alright. Of course the type of discrepancy will more than likely determine who you might turn to for advice.

For instance, if the port of unloading differs from the LC, you’ll want to contact your customs broker to find out what obstacles this might create, as well as any additional costs. Since this means that the goods more than likely will not arrive at their final destination on time, you may also want to touch base with your logistics or distribution people to see if the delay will cause a problem.

If the letter of credit is overdrawn, you need to know whether the seller shipped more product than you expected, the seller is charging more for the product, or if there was an increase in shipping expenses that was approved by someone in your company who didn’t bother to notify you to have the LC amended. Whatever the case, you’ll want to check with the appropriate parties at your company to make sure this is acceptable before you waive the discrepancy.

Is a key document missing? If, for instance, the insurance document is missing, you’ll want to know whether the seller took out an insurance policy for the shipment and simply didn’t present the document or if they failed to insure the goods. In the latter case, you’ll want to make sure the goods arrived safely. If so, maybe it’s not a big deal this time, but what about next time?

What if the missing document is an inspection certificate by an independent third party? Have you ever received product from this supplier before? If so, was the quality and quantity per your contract terms?

Before a letter of credit is ever issued, the issuing bank more than likely will want to know who at the company is authorized to deal with discrepancies. It’s so important that all the correct people are contacted on these issues.

I realize that there are occasions when the importer is notified of a discrepancy by the bank, and they know instinctively that the discrepancy is of no consequence and waives the discrepancy on the spot. That’s great, because it speeds up the whole process and everything keeps moving.

There could also be situations where the importer gives the bank a ‘blanket waiver’ for certain discrepancies from specified suppliers or for specific letters of credit. This is usually done with the understanding that if the importer changes their mind or if they anticipate a potential problem, they can rescind their ‘blanket waiver’ in its entirety or just for a specific drawing, which allows the buyer to refuse payment if necessary.

Article 14 of the UCP 500 deals with discrepant documents. It’s this article that tells banks that they must determine if the documents, on their face, comply with the credit terms. No outside influence is allowed. The bank may only determine compliance by looking at the documents required by the letter of credit.

In addition, if the bank calls a discrepancy, they are authorized by the UCP to refuse payment without consulting the buyer. Rarely is this authorization utilized. It is more common for the bank to notify the importer of the discrepancy and to get their input for the waiver/refusal process.

Unfortunately, the UCP doesn’t specify how long an importer has to respond to notification from their bank that they have found a discrepancy. Article 14 of the UCP 500 does say that if payment is going to be refused, it has to be done “…. without delay but no later than the close of the seventh banking day following the day of receipt of the documents.”

At first glance this seems like plenty of time, but if the bank doesn’t examine the documents for the first three or four days, that shortens the timeframe that the importer has to determine whether or not they want to waive the discrepancies. I would venture to guess that most times this isn’t an issue, but in that rare instance where the importer can’t get the information that they need to determine if the discrepancy is going to cause a problem for them, they may want to contact their bank to find out what their policy is for this situation.

My next article will deal with discrepancies from the exporter’s perspective.

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