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Air
& Ocean Transportation: Logistics Management for the International
Supply Chain
Baltimore,
MD (8/23/06)
Boston, MA (9/20/06)
Charlotte, NC (7/12/06)
Chicago, IL (7/12/06)
Cincinnati, OH (8/9/06)
Cleveland, OH (8/16/06)
Detroit, MI (6/23/06)
Manchester, NH (9/22/06)
Minneapolis, MN (8/10/06)
Pittsburgh, PA (7/26/06)
Rochester, NY (9/27/06)
San Diego (7/12/06)
Windsor Locks, CT (7/19/06)
Export
Documentation & Shipping Seminar
Anaheim, CA (7/31/06)
Baltimore, MD (8/21/06)
Boston, MA (9/18/06)
Charlotte, NC (7/10/06)
Chicago, IL (7/10/06)
Cincinnati, OH (8/7/06)
Cleveland, OH (7/31/06)
Detroit, MI (6/21/06)
Manchester, NH (9/20/06)
Minneapolis, MN (8/8/06)
Pittsburgh, PA (7/24/06)
Rochester, NY (9/25/06)
Windsor Locks, CT (7/17/06)
Letters
of Credit:
Export & Import Seminar
Anaheim,
CA (8/1/06)
Baltimore, MD (8/22/06)
Boston, MA (9/19/06)
Charlotte, NC (7/11/06)
Chicago, IL (7/11/06)
Cincinnati, OH (8/8/06)
Cleveland, OH (8/1/06)
Manchester, NH (9/21/06)
Minneapolis, MN (8/9/06)
Pittsburgh, PA (7/25/06)
Rochester, NY (9/26/06)
Windsor Locks, CT (7/18/06)
NAFTA
Rules of Origin Seminar
Anaheim, CA (8/3/06)
Baltimore, MD (8/30/06)
Boston, MA (9/26/06)
Charlotte, NC (7/14/06)
Chicago, IL (7/14/06)
Cincinnati, OH (8/11/06)
Cleveland, OH (8/3/06)
Detroit, MI (6/27/06)
Manchester, NH (9/26/06)
Minneapolis, MN (8/22/06)
Pittsburgh, PA (7/28/06)
Rochester, NY (9/20/06)
Windsor Locks, CT (7/26/06)
Tariff
Classification: Using the Harmonized Tariff Schedule Seminar
Anaheim,
CA (8/2/06)
Baltimore, MD (8/29/06)
Boston, MA (9/25/06)
Charlotte, NC (7/13/06)
Chicago, IL (7/13/06)
Cincinnati, OH (8/10/06)
Cleveland, OH (8/2/06)
Detroit, MI (6/26/06)
Manchester, NH (9/25/06)
Minneapolis, MN (8/21/06)
Pittsburgh, PA (7/27/06)
Rochester, NY (9/19/06)
Windsor Locks, CT (7/25/06)
These one-day seminars are taught by qualified and
knowledgeable instructors in small-group settings. All attendees
receive the corresponding reference book and a Certificate of Completion.
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By Stan Klatka email
| bio
In my
last article, I introduced the concept of paralanguage and
body language as key components of cross-cultural communications.
Paralanguage refers to the sound, noise, pause, speech rate,
pitch of voice, volume, tone, inflection, modulation, accent
and accentuation, as well as silence, suspense and pause a person
may use to enhance and direct his communication. Body language
refers to facial expressions, gestures, position, and movement
and their relation to communication.
Body posture and stance also communicate a
lot. Standing while a superior or an older person is talking
to you is common in the Far East. Sitting side by side with
your superior while in his office is common in the American
society. Remember, however, that most of the world is not equalitarian.
Treating everybody as equal in India, for example,
will make you only equal to the lowest caste. Slouching in a
chair is considered rude in many parts of the world. Putting
your feet on a desk and showing the soles of the shoes is taken
as an insult in almost any country.
There are body contact and non-contact societies.
Most Americans do not like to touch much, especially within
the same sex group. They also shake hands less than others,
such as Europeans.
From the body touch point of view, cultures
vary widely. The Chinese almost never touch or kiss in public.
The Arabs touch and kiss quite a lot but within the same sex.
It is fairly common to see Arab men walking hand in hand without
any sexual connotation. By comparison with others, the Russians
prefer a strong handshake.
Handshaking has been recently introduced to
the Far East and can create confusion when it is used alongside
the traditional bow. Handshaking is sometimes prolonged for
the entire conversation in Africa, causing most Americans to
feel very uneasy about it to the point of not being able to
carry on a discussion. Shaking hands with a woman or, even worse,
kissing her hand in the old European tradition would be an enormous
blunder in the Middle East.
The “dictionary” of body languages
can go on forever.
Physical attitude, walking, signs and gestures
are also common communicators. The hasty pace of life in New
York makes everybody rush as if there will be no tomorrow. By
contrast, in some small cities in Latin America, people walk
as if nothing needs to be done until manana. South Koreans do
not smoke in front of their superiors, and if they do so, they
smoke as if they were ashamed of it and would like to hide it.
Hand signs, gestures, and emblems translate
extremely poorly and, unless their meaning is known, they should
not be used. For instance, we know that the O.K. handsign is
obscene in Latin America; however, the hitchhiking sign is scornful
in the Middle East.
Perception and meaning reside in the perceiver
and his culture. The “V’ (victory) sign is unknown
in most of the world, and such emblems as the Swastika, David’s
Star, the Semi-crescent, and the Communist Red Star only have
significance for those who have come into contact with them.
Nevertheless, using such symbols indiscriminately in the wrong
place can be ruinous.
Superstition is also universal. One should
not extend a hand with the fingers spread toward a person in
Greece because it means “the five curses.” Looking
persistently at somebody in the Middle East can be perceived
as “the evil eye,” and to protect themselves people
wear special amulets. Patting a child on the head is abhorred
in the Far East, because in the popular beliefs of some people
that gesture could stop the growth of the child.
Of course, the Americans are not superstitious;
however, they knock on wood to drive away evil spirits, and
they eliminate the 13th floor in high-rises. While certain cultures
hide their superstitions, others are open about them. The Chinese,
for example, would not sit 13 people around a table.
Many times, what we say will be forgotten.
What will be remembered will be the total projection. In the
end, others will perceive us not necessarily as we are, but
as we act—such as strong, open, friendly, reliable, or
otherwise. It is also important to make a good first impression,
because we will never have a second chance to make it.
By Chris Lidberg email
| bio
Try as hard as you might, it is not uncommon
to receive a call from your bank telling you that they
have checked documents against your letter of credit (LC)
and that discrepancies have been cited. If you’re
an importer and you waive the discrepancy, either the
payment process or the acceptance process will begin depending
on the tenor of the draft.
Before unleashing that process, you may want to check
with a number of people before waiving any discrepancies
to make sure that everything will be alright. Of course
the type of discrepancy will more than likely determine
who you might turn to for advice.
For instance, if the port of unloading differs from the
LC, you’ll want to contact your customs broker to
find out what obstacles this might create, as well as
any additional costs. Since this means that the goods
more than likely will not arrive at their final destination
on time, you may also want to touch base with your logistics
or distribution people to see if the delay will cause
a problem.
If the letter of credit is overdrawn, you need to know
whether the seller shipped more product than you expected,
the seller is charging more for the product, or if there
was an increase in shipping expenses that was approved
by someone in your company who didn’t bother to
notify you to have the LC amended. Whatever the case,
you’ll want to check with the appropriate parties
at your company to make sure this is acceptable before
you waive the discrepancy.
Is a key document missing? If, for instance, the insurance
document is missing, you’ll want to know whether
the seller took out an insurance policy for the shipment
and simply didn’t present the document or if they
failed to insure the goods. In the latter case, you’ll
want to make sure the goods arrived safely. If so, maybe
it’s not a big deal this time, but what about next
time?
What if the missing document is an inspection certificate
by an independent third party? Have you ever received
product from this supplier before? If so, was the quality
and quantity per your contract terms?
Before a letter of credit is ever issued, the issuing
bank more than likely will want to know who at the company
is authorized to deal with discrepancies. It’s so
important that all the correct people are contacted on
these issues.
I realize that there are occasions when the importer
is notified of a discrepancy by the bank, and they know
instinctively that the discrepancy is of no consequence
and waives the discrepancy on the spot. That’s great,
because it speeds up the whole process and everything
keeps moving.
There could also be situations where the importer gives
the bank a ‘blanket waiver’ for certain discrepancies
from specified suppliers or for specific letters of credit.
This is usually done with the understanding that if the
importer changes their mind or if they anticipate a potential
problem, they can rescind their ‘blanket waiver’
in its entirety or just for a specific drawing, which
allows the buyer to refuse payment if necessary.
Article 14 of the UCP 500 deals with discrepant documents.
It’s this article that tells banks that they must
determine if the documents, on their face, comply with
the credit terms. No outside influence is allowed. The
bank may only determine compliance by looking at the documents
required by the letter of credit.
In addition, if the bank calls a discrepancy, they are
authorized by the UCP to refuse payment without consulting
the buyer. Rarely is this authorization utilized. It is
more common for the bank to notify the importer of the
discrepancy and to get their input for the waiver/refusal
process.
Unfortunately, the UCP doesn’t specify how long
an importer has to respond to notification from their
bank that they have found a discrepancy. Article 14 of
the UCP 500 does say that if payment is going to be refused,
it has to be done “…. without delay but no
later than the close of the seventh banking day following
the day of receipt of the documents.”
At first glance this seems like plenty of time, but if
the bank doesn’t examine the documents for the first
three or four days, that shortens the timeframe that the
importer has to determine whether or not they want to
waive the discrepancies. I would venture to guess that
most times this isn’t an issue, but in that rare
instance where the importer can’t get the information
that they need to determine if the discrepancy is going
to cause a problem for them, they may want to contact
their bank to find out what their policy is for this situation.
My next article will deal with discrepancies from the
exporter’s perspective.
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