If I only need the features available in Shipping Solutions Classic now, can I upgrade to Shipping Solutions Professional later?

Yes, if your company currently doesn’t do much exporting or can’t afford to invest in Shipping Solutions Professional right now, you can start using Shipping Solutions Classic and upgrade to the Professional version later at a discounted price. Best of all, you will be able to use access all the previous shipments you created in Shipping Solutions Classic.

Can I purchase the single-user version of Shipping Solutions now and upgrade to the network version later?

Yes, you can upgrade your stand-alone version of Shipping Solutions to the network version with its license to install the program on up to four PCs at a discounted price.

I own a previous version of Shipping Solutions, can I upgrade to either of the current versions or do I have to buy a complete new version of the software?

If you are currently using Shipping Solutions Classic version 4.0 or later, you can upgrade to the new Shipping Solutions Classic version 6.0 or Shipping Solutions Professional version 7.0 at a special upgrade price. If you are currently using Shipping Solutions 2000, you can also upgrade to Shipping Solutions Professional at a special upgrade price.

Because Shipping Solutions version 1.x, 2.x and 3.x are now more than six years old and include forms that have been outdated for at least three years, we no longer support these versions with special upgrade prices.

If I decide to purchase Shipping Solutions after downloading the demo version, will you just send me a code to unlock the full version of the software?

If you decide to purchase either version of Shipping Solutions after trying out the demo version, we will send you a new CD-ROM and User Guide to install on your PC. That way you can be assured that you have the latest and greatest version of the software.

What are some of the accounting systems your customers have integrated Shipping Solutions with?

We have customers who have integrated Shipping Solutions with SAP, JD Edwards, Oracle, AS400 systems, a variety of different manufacturing systems, and even small accounting packages like QuickBooks. If you can create a delimited text file in your accounting, order-entry or ERP system, you can integrate Shipping Solutions with it. In fact, we have never encountered a system that wouldn’t integrate with Shipping Solutions.

I can't send an email directly from my Shipping Solutions Software. What’s happening?

Certain corporate-wide email programs are configured with a variety of security measures to prevent unauthorized access to the company’s email server. Unfortunately, these security measures may prevent you from sending an email directly from the Shipping Solutions Professional software.

Fortunately, there is a very easy work around for this problem. Rather than selecting the option to Email a Single Form, just choose the option of Saving a Document for Later Emailing. This option will allow you to save the export form on your hard drive. You can now open your email program as you normally wood, create a new email message, and simply attach the form or forms that you save on your hard drive to this email.

Does Shipping Solutions include the Canadex and Mexidex forms?

There are no Canadex or Mexidex forms used by Customs. Instead, certain forms companies sell an expensive set of carbon forms that include the forms you need to ship from the U.S. to Canada or Mexico. Both versions of Shipping Solutions create all the forms you need to produce to ship to either country.

How do I get my old Shipping Solutions data into the new version of the program?

When you upgrade your previous version of Shipping Solutions to either Shipping Solutions Classic version 6.0 or Shipping Solutions Professional version 7.0, you cannot simply attach to your old data files. Instead, you can import the data from any previous version of Shipping Solutions version 4.0 or later from the Utilities Menu.

Will either version of Shipping Solutions work on a Macintosh?

We receive such a small number of requests for Shipping Solutions from Macintosh users, we have not created a Mac version of the program.

Why aren’t all my products appearing on the Shipper’s Export Declaration (SED)?

To meet U.S. Export Regulations, Shipping Solutions combines product line items with the same Schedule B numbers into a single line item on the SED. Shipping Solutions automatically adds up and lists the total quantity, weight and value for all the separate line items and displays the total on the single line item created on the SED.

If, for some reason, you want to display all your products as separate line items on the SED, the SED Screen in Shipping Solutions allows you to turn off this feature.

How can I get an additional printed copy of the Shipping Solutions User Guide?

You can download a complete Shipping Solutions User Guide from this website or from the CD-ROM on which the software shipped. You can also purchase additional printed copies of the User Guide directly from Shipping Solutions for $20 plus $6 S&H.