Home
- New book offers assistance to the growing number of small companies involved in international trade
"Eagan, MN—In July 1999, a New York company was fined $900,000 by the U.S. Department of Commerce and denied its export privileges for one year for failing to properly follow U.S. export regulations. And they were not alone. Every year, the U.S. governmen
- Exporters Can Avoid $100 Filing Fee for SEDs with Shipping Solutions 2000 Export Software
"Eagan, MN—As of November 1, 2000, ocean carriers have begun charging $100 for each Shipper's Export Declaration (SED) submitted on paper with an export shipment. Exporters can easily avoid this charge by using Shipping Solutions 2000 export documentatio
- Companies can now file their export documents electronically using Shipping Solutions 2000 software
"Eagan, MN—Due to a major initiative by the U.S. Census Bureau, U.S. companies that export will now be able to file their Shipper’s Export Declarations (SEDs) over the Internet absolutely free using InterMart’s Shipping Solutions 2000 export software."
- New on-line forum provides free help for international trade professionals
"Eagan, MN—In its continuing efforts to serve the needs of small and mid-sized companies involved in international trade, InterMart, Inc. has created a free on-line forum to provide real-time answers to import-export questions. Forum participants can post
- New Software Eases the Burden of Export Paperwork
"Eagan, MN—International trade professionals burdened by the mountain of export documents they must prepare can now find relief in a new software program from InterMart, Inc. The company’s Shipping Solutions 2000 export software dramatically reduces the
- InterMart unveils International Business Training division, web site
"Eagan, MN—InterMart, Inc., developer of the popular Shipping Solutions export documentation software, has unveiled a new division concentrating on the educational needs of small and mid-sized U.S. companies involved in import and export.
- InterMart to introduce Shipping Solutions 3.0 at 1997 International Exporters-Importers Conference
"Minneapolis, MN—InterMart, Inc. today announced the release of version 3.0 of its popular Shipping Solutions export documentation software. The upgrade includes a variety of new export forms and other enhancements designed to make the software even easie
- InterMart announces version 2.0 of its popular Shipping Solutions export documentation software
"Minneapolis, MN—InterMart, Inc. today announced the release of version 2.0 of its Shipping Solutions™ export documentation software, a company spokesman announced today. The upgrade, which includes a variety of new export forms and other enhancements des
- InterMart releases a network version of its Shipping Solutions software
"Minneapolis, MN—InterMart, Inc. today released a network version of its Shipping Solutions™ export documentation software that will allow a variety of desktop users to access the Shipping Solutions database, a company spokesman announced today."
- InterMart introduces Shipping Solutions international export documentation software
"Minneapolis, MN—InterMart, Inc. today introduced an export shipping software that reduces the amount of time businesses need to devote to completing the myriad of export documents by up to 80 percent, a company spokesman announced today."
- Shipping Solutions software adds easy and affordable export compliance through partnership with NextLinx Corporation
EAGAN, MN - Small and medium-sized companies will soon have an easy and affordable solution for ensuring that their international shipments comply with U.S. export regulations. Shipping Solutions is teaming up with NextLinx Corporation to offer NextLinx's
- Understanding the NAFTA Certificate of Origin - Part Two
Last month’s article explained when a NAFTA Certificate of Origin is and isn’t required. This month’s article explains how to complete the form.
- Understanding the NAFTA Certificate of Origin - Part One
The Certificate of Origin summarizes the importer’s claim that goods qualify as originating and should receive preferential tariff treatment.
- You Can Say That Again: Bridging the Language Gap
- Finalizing Your Sales Contract: Who's Paying for Shipping?
- The Letter of Credit Triangle
- Bureau of Industry & Security (BIS) Dual-Use Licensing
A customer service representative recently approached me at a seminar and told me about a phone conversation she had with one of her U.S. customers who was looking to export a product they sell. Her customer asked if she had an ECCN for her product since
- The Top 10 Questions About NAFTA
Over the past year of writing NAFTA articles, I have received many questions about NAFTA issues. I have compiled a list of the top 10 questions and wanted to share them.
- Can You Cut Costs By Eliminating Your Letters of Credit?
When I first heard this question, I really thought it was a trick question. Kind of like, “Who is buried in Grants tomb?” Isn’t the answer obvious? Of the four main payment options, the letter of credit (LC) is definitely the winner when it comes to high
- Bye, Bye SED; Hello AES
If you haven’t yet made plans to file your Shipper’s Export Declarations (SEDs) electronically, you better start soon. Newly published export regulations and statements made by U.S. Census Bureau officials at recent public events make it clear that the pa
- Verifying NAFTA Origin
Canada, Mexico and the United States agreed to establish a uniform Certificate of Origin to certify that goods imported into their territories qualify for preferential tariff treatment accorded by NAFTA. Only importers who possess a valid Certificate of O
- Shipping Solutions Upgrades Best Selling Software Solution For Export Documentation
EAGAN, MN—Shipping Solutions announces the latest version of its best-selling software, Shipping Solutions Professional. The easy-to-use Shipping Solutions Professional guides novice and experienced exporters as they easily complete dozens of standard exp
- Does Your Product Require An Export License?
There are some basic steps you will want to take once you make the commitment to sell your product internationally. You have the responsibility to seriously examine your products and your customers to assure that you comply the Export Administration Regul
- U.S. Census Bureau Announces New Shipper's Export Declaration (SED)
The U.S Census Bureau has quietly announced a new version of the Shipper's Export Declaration (SED) that U.S. exporters must begin using on October 18, 2003. That is, of course, unless the exporter is shipping products that are on the Commerce Department’
- My Checklist for Reviewing a Letter of Credit
I know there are companies out there that never look at their letters of credit (LC) until they are ready to present documents to the bank. Once they’ve received one from their customer, they assume it’s as good as gold and immediately put it away for saf
- FAST Program Ensures Security Between U.S. and Canada
The FAST program is a bilateral initiative between the United States and Canada designed to ensure security and safety while enhancing the economic prosperity of both countries.
- SED and AES: Changes Are Coming Your Way
Many U.S. exporters continue to use the paper version of the Shipper’s Export Declaration (SED). Some use it as their primary method of filing, and others use it as a Shipper’s Letter of Instruction (SLI). In either case, it is now time to obtain the newe
- NAFTA Documentation: Commercial Invoice
In my next series of articles, I will address what documents are required for NAFTA countries along with some helpful hints to smooth the entry process into Canada and Mexico. I’ll start this series with the commercial invoice.
- Changes to Export Regs Mean New Fines and Penalties for Errors on the SED
I hate reading regulations. They are confusing and easily misinterpreted. But they are important. That’s why I’m paying attention to the changes in the Foreign Trade Statistical Regulations (FTSR) related to penalties. They are straightforward in at least
- Exporting to Canada: Steps to Smooth the Customs Process
When exporting to Canada, Canadian Customs requires specific information. This article will address what information is required to smooth the Canadian Customs Process.
- Does the New Year Mean New Codes for Your Products?
Exporters and importers should do some light housekeeping to make sure they remain in compliance with U.S. export and import regulations. By following a few simple steps at the beginning of every new year, you will ensure that your company meets the best
- Technology and Global Business: Videoconferencing
Trim down the cost of business travel. Lessen the time needed for distant meetings. Conserve wear and tear on your body. Eliminate jet lag. Circumvent exposure to SARS and other perilous diseases. Reduce exposure to terrorist activities. Increase your sta
- The Canadian Customs Entry Process
In 1989, the Canada – U.S. Free Trade Agreement went into effect, phasing out all tariffs and many non-tariff barriers to trade. The benefits of free trade are clear: two-way trade in goods and services between the two countries totaled $440 billion in 20
- U.S. and Chile Free Trade Agreement
The U.S.-Chile Free Trade Agreement (FTA) became effective on January 1, 2004. At that time, more than 85 percent of two-way trade in consumer and industrial goods became duty free. Duties on other products will gradually be phased out over a 12-year peri
- Negotiating for the Long Term
In the international arena, those who are most successful in the long term are those whose negotiating skills consistently produce favorable outcomes for all sides.
- How to Register for the Automated Export System (AES)
One of the most significant changes in U.S. export regulations is the move from the paper version of the Shipper’s Export Declaration (SED) to electronic filing of the information through the Automated Export System. If your company exports products that
- Delays in Rule-Making Process Push Back Implementation of Mandatory AES
At some point in 2004 all U.S. exporters will be required to switch from providing paper copies of the Shipper's Export Declaration (SED) to filing the information electronically through the Automated Export System (AES). It's just not going to happen as
- U.S.—Chile FTA Rules of Origin
Exporters familiar with the North American Free Trade Agreement (NAFTA) between the United States, Canada, and Mexico will recognize some aspects of the U.S.-Chile Free Trade Agreement’s (FTA) Rules of Origin. The Chile and U.S. FTA is largely modeled on
- U.S.—Chile FTA Certificate of Origin
U.S. exporters whose products qualify under the new U.S.-Chile Free Trade Agreement (FTA) Rules of Origin may provide their Chilean customers considerable savings. This article addresses the written declaration necessary for the Chilean buyer to claim fre
- U.S.—Chile Free Trade Agreement: Frequently Asked Questions
Since the signing of the U.S.-Chile Free Trade Agreement (FTA), I have received questions from exporters asking how to qualify their products for preferential duty treatment. I have compiled a list of the top 10 questions and wanted to share them with you
- The U.S. Export Enforcement Program
If you are exporting from the United States, you need to familiarize yourself with and understand the U. S. Bureau of Industry and Security. Known simply as the BIS, their primary mission is the accurate, consistent and timely evaluation and processing of
- Terms of Trade: Uniform Commercial Code and INOCOTERMS 2000—Part 1
The goal of this series of articles is to provide a basic understanding and working knowledge of what are known as terms of sale. Perhaps the most familiar of these terms is FOB; however, there are several others. Such terms are also known as trade terms
- Ocean Shipping Problems for Cargo Owners
Shipping goods in ocean vessels invokes special problems for importers and exporters that must be addressed through education and training in transportation laws. Failure to understand the intricate terms and conditions of ocean bills of lading and tariff
- Shipping Solutions Upgrades Best-Selling Export Documentation and Compliance Software
EAGAN, MN – Shipping Solutions announces version 7.1 of its best-selling software, Shipping Solutions Professional. This easy-to-use export software guides novice and experienced exporters as they complete and print export forms, file their shipments elec
- Terms of Trade: Uniform Commercial Codes and INCOTERMS 2000—Part 2
The goal of this series of articles is to provide a basic understanding and working knowledge of what are known as terms of sale for international transactions. The Uniform Commercial Code, Article 2 defines the terms that have been adopted for use in the
- New Regulations for Transporting Hazardous Goods Affect IATA Dangerous Goods Form
Recent changes to the IATA Dangerous Goods Regulations include revisions to the IATA Shipper's Declaration for Dangerous Goods.
- The Shipper's Export Declaration: Will the Paper Version Disappear in 2005?
The Shipper's Export Declaration (SED) is still accepted for most export shipments by the U.S. Census Bureau and U.S. Customs & Border Protection as described in the Foreign Trade Statistical Regulations (FTSR). (The exception is for products that require
- How to File Through AES with Shipping Solutions Export Documentation Software
Shipping Solutions export documentation and compliance software makes it easy to file your Shipper's Export Declaration (SED) information electronically through the Automated Export System (AES) while also producing more than a dozen different export docu
- SED Cannot Be Provided to Foreign Governments
According to the U.S. Census Bureau's website, there have been many requests by foreign governments for copies of the Shipper's Export Declaration (SED) for exports from the United States. However, the information contained on the SED is confidential.
- Finding a Bank for a Back-To-Back Letter of Credit May Be Difficult
If you ever want to send a chill down the spine of your banker in the United States, just mention the phrase “back-to-back letters of credit.”
- U.S. and Jordan Free Trade Agreement
On January 1, 2002, the United States and Jordan entered into a free trade agreement. This agreement was designed to strengthen the bonds of friendship and economic relations and cooperation between them and to establish clear and mutually advantageous ru
- Free Trade with Singapore
On December 30, 2003, President Bush issued a proclamation regarding implementation of the U.S.-Singapore Free Trade Agreement, which entered into force on January 1, 2004. The proclamation authorized changes in the U.S. Harmonized Tariff Schedule and Rul
- Nextlinx Launches New Restricted Party Screening Service
ROCKVILLE, MD - Cost-efficient Service Affords Small Businesses Opportunity to Screen Customers, Suppliers Against Restricted Party Lists
- Mandatory AES Update
U.S. exporters should see the Final Rule requiring mandatory filing of all SED information electronically through the Automated Export System (AES) published this fall in the Federal Register, according to the U.S. Census Bureau's AES Newsletter. Once the
- When Does Carrier Liability Begin and End? - Part 1
Disputes often occur in the distribution cycle over which party must bear the loss of a shipment due to a contention that the carrier had not yet taken control of the shipment or had made a “delivery” according to the bill of lading.
- U.S. Domestic Terms of Sale and Incoterms 2000
Incoterms 2000 provide a common reference that parties in different countries use in determining their contractual obligations and, in particular, the price at which merchandise will be exchanged and the responsibilities of each party to assure its transp
- When Does Carrier Liability Begin and End? — Part 2
Disputes often occur in the distribution cycle over which party must bear the loss of a shipment due to a contention that the carrier had not yet taken control of the shipment or had made a “delivery” according to the bill of lading. In my last article, I
- Report Details Nearly $15 million in Export Compliance Penalties in FY2005
A new report published this month by the Bureau of Industry & Security (BIS) lists nearly $15 million in criminal and civil penalties levied against exporters for violating U.S. Export Administration Regulations during the just completed 2005 fiscal year.
- Update on U.S. Domestic Terms of Sale and Incoterms 2000
There has been quite a bit discussion regarding the revision of the Uniform Commercial Code (UCC) Articles 2 and 2A during the past year that would delete the use of the term FOB in domestic transactions. The traditionally used term FOB or Free on Board w
- Deemed Exports: Exporting Without Shipping a Product
Many exporters have never heard the phrase “Deemed Export.” This article will help answer potential questions about the topic.
- New release of Shipping Solutions adds new forms and compliance features to best-selling export software
EAGAN, MN —Shipping Solutions is releasing version 7.2 of its Shipping Solutions Professional export documentation and compliance software. The software automates the process of creating the documents required for U.S. exports by up to 80% by eliminating
- U.S. and Morocco Free Trade Agreement
On December 22, 2005, President Bush issued a proclamation adjusting tariffs on imports from Morocco and authorizing the U.S. Secretary of Commerce to take actions to support the implementation of the pact.
- When Is a Letter of Credit Amendment Not an Amendment?
Once a letter of credit (LC) is issued and the beneficiary has had a chance to review the document, the need for an amendment may become apparent. Or perhaps the applicant realizes they made an error when they completed the application after the letter of
- Wood Packaging Certifications for Export and Import
“Keeping out the bugs” has become the worldwide mantra for exporters and importers. The bug that gained everyone’s attention in the United States was the Asian Long Horn Beetle, while other countries are concerned with the Pine Worm Nematode.
- Negotiating Ocean Marine Contracts
Negotiating ocean marine contracts requires a great deal of expertise and differs greatly from negotiating with other modes of carriage. However, there are a few issues and techniques that should be addressed during negotiations as these issues often resu
- Shipping Solutions Customers Give High Marks to Top-Selling Export Software
According to a recent survey of Shipping Solutions export documentation and compliance software customers, the typical Shipping Solutions user works for a U.S. manufacturing company that exports to Canada, the United Kingdom, and Mexico and uses Shipping
- Should You Care About Country of Origin Impact?
Imagine for a moment that the $95 dress shirt you are wearing today was actually produced for a large upscale retailer in the United States by a mega company based in Hong Kong (China). On further research you find that the shirt was actually manufactured
- Guess What. Mandatory AES is Delayed Again!
If your company still prefers filing the Shipper’s Export Declaration (SED) the old fashioned way, you’re in luck. Objections raised by the Department of Homeland Security (DHS) to the proposed Census Bureau rule replacing the paper SED with mandatory use
- Export Compliance Questionnaire
If you are an exporter, it’s time to measure your company's export procedures against the U.S. regulations, guidelines and documentation. Here’s a 10-second quiz for you and your export management team to help measure your company's compliance.
- The U. S. Export Enforcement Program
If you are exporting from the Unites States, you need to familiarize yourself with and understand the U. S. Bureau of Industry and Security. Known simply as the BIS, their primary mission is the accurate, consistent and timely evaluation and processing of
- Cross-Cultural Communications: Paralanguage and Body Language—Part 1
It is said that it is easy to lie with words, more difficult to lie with the face, and even more difficult to do so with the body. If the spoken words relay only part of the message, a good part of the message is expressed through various other sounds and
- Is Global Branding Right For You?
Welcome to the new world where global branding and positioning is being increasingly adopted in a world that Thomas Freidman considers to be “Flat.” Building local, regional or global brands with a clearly defined and understood target audience is a chall
- Cross-Cultural Communications: Paralanguage and Body Language—Part 2
In my last article, I introduced the concept of paralanguage and body language as key components of cross-cultural communications. Body posture and stance also communicate a lot. Standing while a superior or an older person is talking to you is common in
- Dealing with Discrepancies under Letters of Credit
Try as hard as you might, it is not uncommon to receive a call from your bank telling you that they have checked documents against your letter of credit (LC) and that discrepancies have been cited. If you’re an importer and you waive the discrepancy, eith
- Export Compliance Starts with Your Sales Team
The sales team can be your biggest ally and supporter when communicating with your international customer. However, your sales team may not know about changing compliance issues or the fines and penalties that may face your firm if compliance is not a pa
- CAFTA-DR: When Will Your Product Become Duty Free?
The Central America-Dominican Republic-United States Free Trade Agreement (CAFTA-DR) includes seven signatories: the United States, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, and Nicaragua. The U.S. Congress approved the CAFTA-DR in
- Changes to the Harmonized System Convention Take Effect in 2007
What is so unique about the 2007 changes to the international Harmonized System Convention? The last major revisions to the tariff took effect in 2002 and focused predominantly on the dramatic changes that had occurred in technology. This resulted in man
- CAFTA-DR: How to Declare that a Good is Originating
When fully implemented, the Central America-Dominican Republic-United States Free Trade Agreement (CAFTA-DR) will provide duty-free trade on most goods traded between the United States, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, and
- Shipping Solutions Launches Affordable Compliance Tools for Small and Medium-Sized Export Companies
Small and medium-sized businesses that have found it difficult to meet their export compliance responsibilities now have an affordable online solution at their disposal. Shipping Solutions has just officially launched its collection of international trad
- CAFTA-DR: Determining the Rules of Origin
My first article in this series addressed the implementation of the CAFTA-DR on a rolling basis as countries make sufficient progress to complete their commitments under the Agreement. My last article discussed how to declare that a good is originating an
- The Business Arguments for Investing in Import/Export Compliance—Part 1: But First the Excuses…
The reasons given for not making the necessary investments in regulatory compliance programs boil down to nothing more than excuses. The individual excuses are too numerous to mention for this article but I have condensed them into a variety of categories
- The Advantages of Arbitration Clauses in International Contracts
Arbitration is a method of dispute resolution that has become very popular in the last 20 years or so for commercial disputes and other areas such as securities, labor, employment and construction. In the international commercial contracts area, arbitrat
- The Business Arguments for Investing in Import/Export Compliance—Part 2: No More Excuses
In the first part of this article, we explored the challenges and barriers (alright excuses!) that some of you face in implementing effective import/export compliance programs at your companies. In this portion of the article, we will explore the reasons
- The Government Takes Export Compliance Seriously. Do You?—Part 1
Export compliance regulations don’t just apply to the big guys. Even the smallest U.S. businesses that send their products to customers outside the country are subject to a variety of export regulations and could face substantial penalties for violating t
- HTS Changes Lead to Implementation Uncertainty
In a recent article I described the changes that would be made to the Harmonized Tariff Schedule of the United States (HTS). I was chided by some for my somewhat dim (OK, cynical) prediction that the revisions would not be implemented on January 1. Unfor
- Shipping Solutions® to Present Export Solutions Along with Google, eBay and Others at “Web Revolution for Business” Conference
David M. Noah, president and founder of InterMart, Inc., will be presenting his company’s Shipping Solutions export documentation and compliance software at the “Web Revolution for Business” conference in San Diego on August 14-15, 2007, at the Eleanor Ro
- Export Professional David Noah Joins SBTV.com with Exclusive Money-Saving Tips
When it comes to exporting, small firms lead the way in the United States. Founder and president of Shipping Solutions, David Noah, joins SBTV.com in an exclusive podcast series to provide tips on keeping up in the fast-paced world of exporting.
- New Release of Shipping Solutions Professional Export Software Adds New Incoterms 2010; Currency Options for Invoices
EAGAN, MN—Shipping Solutions is releasing version 7.50 of its Shipping Solutions Professional export documentation and compliance software. The software automates the process of creating the documents required for U.S. exports by up to 80% by eliminating
|
Every law governing the carriage of goods contains many exculpatory clauses and “traps for the unwary.” The Carriage of Goods by Sea Act (COGSA) is no exception.
Importers and exporters should study COGSA in its present form and watch for modifications that have been discussed and debated since 1980, but have not yet been implemented. However, some progress has been made in modernizing and making COGSA more shipper-friendly.
Unless derailed by ship-owners and their cargo insurers, the current discussions in UNCITRAL could result in revolutionary changes within the next few years. (Readers should know, however, that this writer has been predicting this for the past 24 years.)
In the interim, importers and exporters, carriers and intermediaries government officials and trade organizations representing all of these interests should be fully aware of the intimate details of COGSA, and the cargo-owners’ need for changes therein.
Following is a summary of the most important provisions of COGSA. Due to space restrictions, only the highlights of these provisions are stated. For a more detailed discussion of these issues, with appropriate citations to the decisions, laws, regulations and treaties, see Transportation, Logistics and the Law, Second Edition, pages 195-203.
Briefly stated, COGSA:
- Governs ocean cargo moving to or from U.S. ports in foreign commerce.
- Is often incorporated into other bills of lading, such as those used by inland waterway, barge and tugboat operations, etc.
- Applies from “tackle-to-tackle” unless extended beyond by contract.
- Requires a ship owner to provide a seaworthy ship, properly manned, equipped and supplied, including holds that are fit and safe for the type of cargo being held therein.
- Requires the carrier to properly and safely load, handle, stow, keep, care for and discharge the goods carried.
- Requires the carrier to issue a bill of lading identifying the goods, pieces, quantity or weight, and apparent order and condition.
- Requires notice to the carrier within three days of delivery, of any loss or damage that is not apparent at the time of discharge.
- Requires the filing of a suit within one year of delivery unless an extension is obtained in writing within one year of discharge.
- Voids any limitation of liability inconsistent with its provisions.
- Limits carriers’ liability to $500 per package or customary freight unit (the unit upon which the rate is based, i.e.; one tractor, one automobile, a bale, a carton, a ton, etc.)
- Permits increases in liability, but not reductions below $500 per package.
- Provides for 17 defenses, including the negligent navigation or mismanagement of the ship, act of God, war, or public enemy, act or omission of shipper, strikes, riots or civil commotions, attempts to save life or property at sea, inherent vices, insufficiency of packaging or marks, latent defects and “any other cause arising without the actual fault or privity of the carrier and without the fault or neglect of the agents or servants of the carrier, but the burden of proof shall be on the person claiming the benefit of this exception to show that neither the actual fault or privity of the carrier nor the fault or neglect of the agents or servants of the carrier contributed to the loss or damage.”
- Creates a prima facie case when the claimant proves tender of goods in good condition and carrier’s failure to deliver in the same condition and count.
- Shifts the burden of proof to the carrier to show that the cause of the loss falls within one of the 17 defenses.
- Requires carriers to prove due diligence in making the ship seaworthy, properly manned, etc.
- Permits carriers to extend the provisions of COGSA to their agents and contractors under a “Himalaya” clause.
- Permits the use of a “General Average” clause, which permits carriers to charge all cargo owners whose cargo is in a vessel, for a pro-rata share of any losses that are incurred for the purpose of saving the ship or its cargo.
- Permits recovery of full value when a loss is caused by the carrier’s unreasonable deviation from its scheduled route or agreed stowage (stowing on deck when carrier agreed to stow below deck, for instance.)
I detailed some of the pitfalls in describing the smallest unit of packaging for the goods on the bill of lading in my November 2004 article. Other problems confronted with multimodal carriage will be discussed in a future issue.
The most effective way for cargo owners to avoid unrecoverable losses is to learn how others have suffered such losses. The best way to learn these lessons is to read the texts and court decisions on ocean carrier liability claims.
One will discover that most losses occur as a result of cargo owners and their agents not fully understanding the fine print in ocean cargo liners’ bills of ladings and contracts.
In the words of an unknown author:
Education is what you get when you read the fine print. Experience is what you get when you don’t. |